Publications

2010
Ingolfsson, A., Patterson, R. A., & Rolland, E. (2010). P5. “Impact of Model Choice, Aggregation, and Data Preparation for an EMS Station Location Model. In INFORMS Annual Meeting. Austin, TX.
Rolland, E., Patterson, R. A., & Ward, K. F. (2010). Boundary decision, embededness, and the co-creation of value: authors' response to commentary. Canadian Journal of Administrative Sciences-Revue Canadienne des Sciences de l Administration, 27, 78.
Rolland, E., Patterson, R. A., Ward, K., & Dodin, B. (2010). Decision support for disaster management. Operations Management Research, 3, 68–79. Springer.
2009
Rolland, E., Patterson, R., & Ward, K. (2009). Boundary Decision, Embeddedness, and the Co-Creation of Value: Authors' Response to Commentary. Canadian Journal of Administrative Sciences, 27, 2013–1069.
Rolland, E., Patterson, R. A., & Ward, K. F. (2009). Dynamic capabilities and e-service. Canadian Journal of Administrative Sciences/Revue Canadienne des Sciences de l'Administration, 26, 301–315. Wiley Online Library.
Ward, K. F., Rolland, E., & Patterson, R. A. (2009). Managing the Customer Relationship: A Framework for E-CRM Analysis. Emergent Strategies for E-Business Processes, Services, and Implications: Advancing Corporate.
Mishra, B., & Rolland, E. (2009). A Strategic Framework for City Marketing: The SSRM Approach. Information Communication Technologies and City Marketing: Digital Opportunities for Cities Around the World. Igi Global.
2008
Egir, A., & Rolland, E. (2008). Multi-Disciplinary Teams and the Oil Industry: A Concurrent Design Implementation at Statoil. Proceedings of The 4th International Academy of Management and Business Conference. San Diego, CA.
2007
Burr, L. C., Patterson, R. A., Rolland, E., & Ward, K. F. (2007). Integration of E-CRM in Healthcare Services: A Framework for Analysis. International Journal of E-Business Research (IJEBR), 3, 1–12. IGI Global.
Patterson, R. A., Rolland, E., & Yeo, L. (2007). Security and Privacy in Outsourcing with Customer-Specified Risk Tolerance. The Electronic Journal for Ecommerce Tools and Applications. Citeseer.
2006
Khoury, S. J., & Rolland, E. (2006). Conceptual model for explaining the IT investment paradox in the banking sector. International Journal of Technology, Policy and Management, 6, 309–326. Inderscience.
Patterson, R., Rolland, E., Ward, K., & Burr, L. C. (2006). Integration of E-CRM in Healthcare Services: A Framework for Analysis. International Journal of E-Business Research (IJEBR) Volume, 3, 2013–1071.
Rolland, E., Ward, K. F., & Patterson, R. A. (2006). Managing Service Quality: A Framework for Evaluating Customer-Organization Interaction. Proceedings of the Western Academy of Management. Long Beach, CA.
2005
Barkhi, R., Rolland, E., Butler, J., & Fan, W. (2005). Decision support system induced guidance for model formulation and solution. Decision support systems, 40, 269–281. Elsevier.
Rolland, E., Fedotova, D., & Patterson, R. A. (2005). The Free ISP Model and Spinway, Inc.. INFORMS Transactions on Education, 5.
Ward, K. F., Rolland, E., & Patterson, R. A. (2005). Improving outpatient health care quality: Understanding the quality dimensions. Health care management review, 30, 361–371. LWW.
2004
Patterson, R., & Rolland, E. (2004). The Free ISP Model and Spinway Inc.. INFORMS Trans. Ed, 5, 55–69.
Ward, K. F., Rolland, E., & Patterson, R. A. (2004). Healthcare Quality: A Conceptual Framework for Patient Satisfaction. Proceedings of the Western Academy of Management. Alyeska, AK.
2003
Patterson, R., & Rolland, E. (2003). The cardinality constrained covering traveling salesman problem. Computers & Operations Research, 30, 97–116. Elsevier.
Rolland, E., & Patterson, R. A. (2003). Classification in Online Pay-For-Performance Advertising. Proceedings of The 2003 Workshop on Information Technology and Systems (WITS)/ICIS. Seattle, WA.

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